Policies - Cancellation & Refund Policy

1) Purpose and Scope

This Cancellation & Refund Policy explains how HALLEDERIZ LABS LTD (16815648) handles cancellations, postponements, scope changes, and refund requests related to our software development, digital product, and technology consultancy services. The policy applies to all Statements of Work (SOW), proposals, retainers, and service orders entered into with Hallederiz Labs LTD.

2) Nature of Services

Our engagements deliver professional services that include strategy, research, design, engineering, integration, and managed operations. Deliverables consist of intellectual work product, code, and advisory outputs that are consumed as they are produced. Because work is tailored to each client's requirements, fees cover effort performed rather than commoditised goods.

3) Deposits and Project Commencement

Projects typically begin after an initial deposit or retainer is invoiced and paid, unless otherwise agreed in writing. Deposits are applied to the first phase of work and become non-refundable once the team is mobilised, schedules are reserved, or onboarding has started. Should a client cancel before work commences, Hallederiz Labs may, at its discretion, refund the deposit minus any non-return travel, third-party, or administrative costs already incurred.

4) Fees for Work Performed

Fees are invoiced according to the milestones, deliverables, or time-and-materials schedule defined in the applicable SOW. Amounts already invoiced or earned for services delivered are not refundable because the underlying work, knowledge, and reserved capacity cannot be returned. If a project is cancelled or paused, the client remains responsible for payment of all work completed up to the effective date of cancellation, including any committed third-party costs or software licences purchased on the client's behalf.

5) Cancellation and Postponement

• Client-initiated cancellation: requires written notice. Hallederiz Labs will issue a final invoice detailing labour performed, committed resources, and non-cancellable expenses. Future milestones or unused retainers may be released at our discretion if no work has started.
• Client postponement: If a project is placed on hold for more than 30 days, reserved team availability cannot be guaranteed. Reactivation may require a new timeline, revised scope and pricing, or an additional mobilisation fee.
• Hallederiz Labs cancellation: We reserve the right to suspend or terminate services if invoices remain unpaid, if access or inputs necessary to deliver work are not provided, or if legal/compliance concerns arise. In such cases, the client is invoiced for work completed to date.

6) Scope Changes and Additional Work

Requests to modify scope, add new features, or change priorities are managed through a change control process. Additional effort is estimated and, once approved, invoiced according to the updated plan or on a time-and-materials basis. Previously approved charges remain payable regardless of later scope reductions.

7) Quality Issues and Remedies

We stand behind the quality of our deliverables. If a defect or gap is identified that results from our work and not from third-party systems or client-provided inputs, we will remedy it within a reasonable timeframe at no additional cost, provided it is reported within the acceptance period stated in the SOW. This remedy is the client's exclusive recourse; refunds are not issued in lieu of remediation.

8) Third-Party Products and Expenses

Some services may require software licences, cloud resources, or subcontracted specialists. These costs are non-refundable once procured. Should subscriptions be no longer required due to project cancellation, we can assist with transfer or reassignment where the vendor permits it.

9) Payment Disputes

If you believe an invoice contains an error, notify us in writing within 7 days of receipt, specifying the disputed amount and reason. Both parties will work promptly to reconcile discrepancies. Undisputed charges must be paid by the due date. Stripe or card chargebacks should only be initiated after this dispute process has concluded; improper chargebacks may incur additional costs.

10) Force Majeure

Neither party is liable for delays or failure to perform caused by events beyond reasonable control (including natural disasters, labour disputes, governmental actions, or network outages). Each party will resume performance as soon as practicable. Any fees due for work performed up to the start of the force majeure event remain payable.

11) Updates to This Policy

We may update this policy to reflect changes in our processes or the law. When material updates occur, we will notify active clients and update the effective date above. Continued engagement after the revised policy takes effect constitutes acceptance.

12) Contact

Questions about this policy can be directed to hallederizlabs+support@gmail.com or by post to HALLEDERIZ LABS LTD, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. We aim to respond within two business days.