Terms & Conditions - Terms and Conditions

1. Definitions

Company / Hallederiz: Hallederiz Labs LTD, company number 16815648, with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, and contact email hallederizlabs+support@gmail.com.
Services: Our software, SaaS products, APIs, web or mobile applications, consultancy, and related support.
User: Any individual accessing the Services, whether directly or on behalf of a Customer.
Customer: The organisation or person who enters into a contract with Hallederiz to purchase or use the Services.
Agreement: These Terms and Conditions together with any order forms or statements of work.

2. Agreement and Updates

By creating an account, signing an order, or otherwise accessing the Services, you agree to this Agreement. We may revise these terms to reflect product, legal, or business changes. Material updates will be notified in advance; continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Services.

3. Eligibility and Account Security

• You must be at least 18 years old and have authority to bind the Customer when registering on its behalf.
• Account information must be accurate and kept up to date. You are responsible for safeguarding credentials, API keys, and access tokens.
• You must promptly notify us of any unauthorised use or security incident affecting your account.

4. Orders, Fees, and Payment

• Fees, plan tiers, and service descriptions are set out in the applicable order or on our pricing page. Prices are in GBP unless stated otherwise and are exclusive of VAT, which will be added where applicable.
• Subscriptions renew automatically at the end of each billing term unless cancelled before renewal. You authorise recurring charges to the payment method on file.
• Invoices are due within the timeframe stated on the invoice. We may charge statutory interest, suspend access, or withhold deliverables for overdue amounts.
• Except where required by law or expressly agreed, fees are non-refundable and we do not provide pro-rated refunds.

5. Acceptable Use

• You must use the Services in accordance with applicable laws, including intellectual property, export control, and data protection rules.
• You must not misuse the Services, interfere with their integrity, probe or test systems without permission, or use them to distribute malware, spam, or illegal content.
• When processing personal data through the Services you are responsible for providing valid notices, obtaining consents where required, and maintaining a lawful basis under UK GDPR and the Data Protection Act 2018.

6. Intellectual Property

All intellectual property rights in the Services remain with Hallederiz or its licensors. We grant you a non-exclusive, non-transferable licence to use the Services during the term in accordance with this Agreement. No other rights, title, or interest are granted. Customer data remains the property of the Customer.

7. Confidentiality

Each party may receive confidential information from the other. The receiving party will protect such information with at least the same degree of care it uses for its own confidential information and will only use it to perform its obligations under this Agreement. These obligations do not apply to information that is public, already known to the recipient, independently developed, or required to be disclosed by law (with prompt notice where lawful).

8. Data Protection and Security

Personal data is processed in line with our Privacy Policy and Data Protection Notice. Depending on the processing activity we may act as a data controller or data processor. We implement appropriate technical and organisational measures to protect personal data and will notify you of personal data breaches without undue delay where legally required. Additional data processing terms may apply via data processing agreements or statements of work.

9. Third-Party Services and Open Source

The Services may interoperate with third-party products or include open-source components. Third-party services are governed by their own terms and privacy policies. Hallederiz is not responsible for the acts or omissions of third parties, and your use of those services is at your discretion.

10. Subprocessors and International Transfers

We may engage subprocessors to support the Services. A current list is available on request. Where personal data is transferred outside the United Kingdom we rely on lawful transfer mechanisms such as adequacy regulations, the UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses.

11. Service Availability and Changes

We aim to provide reliable Services but do not guarantee uninterrupted availability. Planned maintenance will be announced where practicable. We may modify or discontinue features; where a change materially reduces core functionality we will provide prior notice and, if you object, you may terminate the affected Services on notice before the change takes effect.

12. Feedback and Beta Services

Any feedback or suggestions you provide may be used by Hallederiz without restriction. Access to beta or preview features is optional, provided "as is", and may be withdrawn at any time.

13. Warranties

To the fullest extent permitted by law, the Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Nothing in this Agreement affects warranties that cannot be excluded under applicable law.

14. Limitation of Liability

Hallederiz's total aggregate liability arising under this Agreement is limited to the fees paid by the Customer for the Services giving rise to the claim in the twelve months preceding the event. We will not be liable for loss of profits, revenues, data, goodwill, or any indirect or consequential losses. Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under law. Your statutory rights as a consumer (if applicable) remain unaffected.

15. Indemnity

You will indemnify and hold Hallederiz harmless from losses, liabilities, and expenses arising from claims that result from your breach of this Agreement or misuse of the Services, except to the extent caused by Hallederiz's negligence or wilful misconduct.

16. Cancellation & Refunds

The Services comprise bespoke professional work products that are consumed as delivered. Deposits become non-refundable once work begins, and fees already invoiced for completed services or committed third-party costs remain payable. For detailed provisions on cancellations, postponements, and refunds, refer to our Cancellation & Refund Policy.

17. Force Majeure

Neither party is liable for failure or delay in performing obligations due to events beyond reasonable control, including natural disasters, war, terrorism, labour disputes, governmental actions, or internet service provider failures. Obligations resume once the event ceases.

18. Suspension and Termination

We may suspend access immediately if payment is overdue, you violate this Agreement, or required by law. Either party may terminate for material breach not remedied within thirty days of written notice. Upon termination you must stop using the Services and pay any outstanding fees. We will delete or return Customer data in accordance with our retention policies and applicable law.

19. Governing Law and Jurisdiction

This Agreement and any dispute arising from it are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that consumers residing in the UK or EU may bring claims in the courts of their country of residence where required by mandatory law.

20. Miscellaneous

Neither party may assign this Agreement without the other's consent, except Hallederiz may assign to an affiliate or in connection with a merger or sale of assets. If any provision is unenforceable the remaining provisions remain in effect. Failure to enforce a provision is not a waiver.

21. Contact

Questions or notices regarding the Services should be sent to hallederizlabs+support@gmail.com or by post to Hallederiz Labs LTD, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.